Our print standards, in writing
Every job we make meets the same written standard, whoever in our team picks it up. This page sets out what we promise, what our materials are, how we check the work, and where the limits are.
Six things we promise on every job
Nothing is made until you approve a proof
You see your job laid out at its real size, with the cut line, bleed and measurements marked, before anything is printed. A proof of several files is approved as a whole.
Your files are checked before they print
Every file is checked for size, bleed, resolution, safe area, fonts and colour. If something will print badly, we tell you first.
Two rounds of design changes included
When we design for you, two rounds of changes are part of the price. If you need more, we quote the extra time before doing it.
Every order is checked by hand
Before you see it, your order is counted and checked against the approved proof: garments piece by piece, vinyl for colour and size, embroidery for stitching and placement.
An honest ready date
We give you an estimated ready date worked out from the steps your job actually takes. Once you accept your estimate, that date is locked in.
If it's not right, we make it right
If something is faulty or doesn't match the proof you approved, tell us within 7 days and we'll fix it. Your rights under the Australian Consumer Law always apply as well: a major problem means a refund or replacement, a minor one a free repair.7
Measured, not just promised
From our own records, March to October 2026.
How a job moves through our hands
Two of these steps are gates: the job doesn't move on until they're passed. One is yours, the other is ours.
- You
Send your files.
Upload your own artwork, or have us design it.
- Automatic
File check.
Size, bleed, resolution, safe area, fonts and colour.
- Us
Proof.
Real size, cut line and measurements marked.
- Your gate
You approve.
Every file, every tick box. Nothing is made before this.
- Us
Made.
On the materials set out below.
- Our gate
Checked by hand.
Counted and checked against your proof.
- You
Ready.
Picked up or sent, with a care guide for what you bought.
What print-ready means
Most printing problems start in the file. These are the standards we check every file against, and the ones we work to when we design for you.
- Bleed, 3 mmColour and pictures run past the cut, so no white edge shows if the knife lands a hair off.
- Trim lineWhere the knife cuts. This is the finished 90 x 55 mm card.
- Safe area, 5 mm inKeep text and logos inside it, so nothing important is cut close.
The further away, the fewer pixels
A sign is read from across the street, a card from your hand. The rule of thumb in printing: the resolution you need halves each time the viewing distance doubles.
Garments
Most of the tees, hoodies, polos and totes we print are AS Colour. We chose them because of what stands behind each blank, not only how they feel.
- TestedOEKO-TEX Standard 100 on every AS Colour factory. Every component, down to the thread and buttons, is tested against more than 1,000 harmful substances, and the certificate is renewed every year.1
- AuditedEvery factory visited and audited against AS Colour's code of conduct and the amfori BSCI code of conduct for working conditions.2
- SourcedBetter Cotton member. Better Cotton is bought by mass balance, so the cotton in one shirt can't be traced to one farm. The same volume is grown to the standard.3
- Packed99% plastic-free supply chain. Garments aren't bagged one by one.
- RecycledRecycled polyester in the Stencil Hood, Relax Crew and Relax Hood (80% cotton, 20% GRS-certified recycled polyester).
A few garments, such as jackets and knitted beanies, come from other makers, and the points above don't cover those. Your quote always says what each garment is, and we'll tell you what it's made from if you ask.
Print sizes, to scale
Your design is printed as a transfer and pressed on at 140°C. These are our standard print areas, fitted to each garment's real size so a small shirt and a large one both look right.
Caring for a printed garment
Signs, banners and vinyl
Outdoor life is the question we're asked most. Here is what to expect before fading becomes noticeable in full-time outdoor use. Sun, salt air and how a sign faces all change it, so treat these as typical figures rather than a guarantee.
- CutCut vinyl lettering is cut from Avery Dennison 700 Premium Film, in 110 colours, gloss or matte. Avery rates it for up to 7 years outdoors in colour and 8 in black or white, in mild conditions on an upright surface.6 Every piece is weeded and checked for colour and size.
- SuppliedMasked with paper application tape, so your lettering goes up in one piece, exactly as spaced on the proof.
- Two gradesPrinted vinyl and stickers come in two grades. Standard is monomeric film, rated for 1 to 2 years outdoors. Premium is polymeric film, rated for about 3 years, and a laminate adds about another year. Vehicles always get Premium with a gloss laminate.
- InksVinyl banners and pull-ups are printed with water-based HP Latex inks, certified UL GREENGUARD Gold for low chemical emissions.4 Gold is the level set for schools and healthcare buildings.5
- FinishBanners have clear eyelets that won't rust. Store them rolled, never folded.
Paper
Stock weight is the first thing a customer feels. These are the weights behind each of our standard options.
| Product | Option | Stock |
|---|---|---|
| Business cards | Essential | 350gsm |
| Standard | 350gsm, matt laminated | |
| Premium | 400gsm+, velvet soft-touch | |
| Flyers | All | 150gsm gloss or satin |
| Brochures | All | 150gsm gloss or matt, or 300gsm card |
| Booklets | Card cover | 250 to 350gsm cover |
| Gift vouchers | Recycled | 280gsm, 100% post-consumer recycled |
Colour, honestly
Screens glow and paper reflects, so no printer can promise that a colour on your monitor will look the same on a sign. Send us your brand colour codes and we'll tell you before printing if a colour is likely to shift. If an exact match to a Pantone or a physical sample matters, we agree it in writing first, so you know exactly what you're getting.
No greenwash, no fine print
Some claims sound good and can't be checked. These are the ones you won't see from us, on a quote or on this website, and what we say instead.
Eco-friendlyToo vague to check. We'd rather name the standard, like OEKO-TEX Standard 100 or GREENGUARD Gold, and link to it.BSCI certifiedamfori says it plainly: BSCI "is not a qualification or certification system".2 It's a code of conduct with factory audits, so that's how we describe it.Guaranteed by FridayWe give an estimated ready date, worked out from the real steps of your job, and lock it in when you accept.Exact colour matchOnly when we've agreed it in writing, against a Pantone or a sample you give us.Lasts foreverEverything outdoors fades in the end. We give you typical figures for each material instead.
References
- OEKO-TEX (2026). OEKO-TEX Standard 100. www.oeko-tex.com
- amfori (2025). Statement on the use of amfori BSCI, republished by the Business and Human Rights Resource Centre; and amfori BSCI. www.business-humanrights.org
- Better Cotton (2026). History of the Mass Balance On-Product Mark. bettercotton.org
- HP (2026). HP Latex sustainability: HP Latex inks UL GREENGUARD Gold certified to UL 2818. www.hp.com
- UL Solutions (2026). GREENGUARD Certification. ul.com
- Avery Dennison (2025). 700 Premium Film product data sheet, Asia Pacific, revision 8. graphics.averydennison.com
- Australian Competition and Consumer Commission (2026). Repair, replace, refund or cancel. www.accc.gov.au