Privacy Policy
Last updated: 28 Nov 2025
Need-To-Knows:
We only collect what we need to make your order happen – your name, contact details, and the artwork you send us. We keep it secure, never sell it, and only share it with trusted services like our payment and shipping partners. You can update or remove your details anytime; just send us a message.
1. Commitment to Privacy
1.1 Purpose of Policy
This Privacy Policy explains how Bendigo Graphics collects, uses, and protects personal information.
2. Information We Collect
2.1 Personal Information
We may collect names, contact details, billing information, order details, communications, and submitted design files.
2.2 Website & Technical Information
We may collect device data, browsing behaviour, cookies, and analytics information.
3. How Information Is Collected
3.1 Direct Collection
Information is collected through forms, emails, messages, consultations, and order submissions.
3.2 Automated Collection
Website analytics, cookies, and digital systems used for order management may automatically collect information.
4. Use of Personal Information
4.1 Order Processing
Information is used to process orders, proofs, payments, and communications.
4.2 Service Improvement
Data may be used to improve our website, services, and customer experience.
4.3 Legal Compliance
Information may be used to comply with legal obligations.
5. Storage & Security
5.1 Data Protection Measures
Information is stored securely using encrypted or access-controlled systems.
5.2 Access Restrictions
Access to personal information is limited to staff who require it for legitimate business purposes.
6. Sharing of Information
6.1 Operational Sharing
We retain information for as long as necessary to fulfil the purpose for which it was collected, including record-keeping obligations. Design files may be archived for future reorders unless you request deletion.
6.2 Legal Disclosure
We may disclose information when required by law.
7. Data Retention
7.1 Retention Period
Information is kept as long as necessary for operational, legal, or record-keeping purposes.
7.2 Archived Files
Design files may be stored for future reorders unless deletion is requested.
8. Access & Correction Rights
8.1 Right to Access
Customers may request access to the personal information we hold.
8.2 Right to Correction
Customers may request corrections to inaccurate or outdated information.
9. Cookies & Website Tools
9.1 Use of Cookies
Our website may use cookies or similar technologies to enhance functionality and analyse usage.
9.2 Cookie Management
Customers may disable cookies, although some features may not function correctly.
10. External Websites
10.1 Third-Party Links
We are not responsible for the privacy practices of external websites linked from our own.
11. Changes to This Policy
11.1 Policy Updates
We may update this Privacy Policy periodically. The most current version will be available on our website.
12. Contact Information
12.1 Privacy Enquiries
For questions, access requests, or concerns, contact Bendigo Graphics via info@bendigographics or visit our physical address.